shop policies

I thank all my lovely customers for reading and being aware of my shop policies!

shipping

EU customers please take note: I unfortunately have paused shipping to the EU 27 in light of the current PPWR regulations. Hopefully there will be some permissions changed for small businesses soon and I will be able to resume shipping soon!

I'm a one woman show and all my jewelry is handmade by me alone, so please keep that in mind when placing your order! Please allow up to two weeks for your order to be processed and shipped. That said, most of the time your order will ship quite a bit sooner than that, often less than 5 days!

I appreciate your patience with shipping times, as once the package is in the possession of the carrier it is out of my hands and is up to whatever service is selected at checkout. In the event of a lost package I am happy to work with you to resolve it as best I can and provide any details you need in order to file a claim. 

Everything is shipped out of San Diego County and goes out monday-friday and occasionally on weekends! 

repairs/resizing 

Quality is very important to me, and I do my best to make strong pieces that will last a long time. However things happen and jewelry breaks, and in this case I am absolutely happy to repair your piece for you! Please contact me with any concerns about damage.

Please do not send any broken jewelry without contacting me first. If the piece breaks within 6 months of purchase, repairs will be accepted without question or charge. Beyond that, there may be a charge incurred but we can certainly discuss!

If it turns out you need a different size of ring after your piece has arrived, it is very easy for me to resize, but shipping to and fro will be your responsibility as well as a $5 resizing fee.

Please, PLEASE, when sending jewelry to me for repair, include your full name, order number, and return address. If you were to, say, wrap a ring in saran wrap, put it in a letter envelope, don't include any note, and use a return address sticker that does not correspond with any name or address in my system, it's very unlikely I'll be able to repair it and get it back to you. (If you're wondering, this absolutely happened.) Name, order number (if you have one), and full, double-checked address. My deepest thanks. 

returns

If you are dissatisfied with your order, returns are accepted without question within two weeks of receipt (according to USPS tracking). Made to order pieces will require a $5 restocking fee per piece, to be taken out of the refund. 

When a return is granted, the piece must be shipped back to me within one week of my confirmation to you and tracking is required (you can find that on the receipt you are given at the post office). You will be notified by email once your piece has arrived and been evaluated, and a refund will be issued at that time. Refunds will not include the cost of shipping, so please keep that in mind when placing an order. Damaged pieces that are not disclosed ahead of time will receive partial refunds, so if it arrives to you broken, let me know!

Refunds will not be granted without returns of the pieces in question.  

If you have any questions about my policies, your order, or any available pieces, please do not hesitate to contact me!