shop policies

I thank all my lovely customers for reading and being aware of my shop policies! 

shipping

I'm a one woman show and I cannot guarantee the kind of shipping speeds our favorite corporate overlords promise! Please allow up to two weeks for your order to be processed and shipped. That said, most of the time your order will ship quite a bit sooner than that, often less than 5 days!

I appreciate your patience with shipping times, as once the package is in the possession of the carrier it is out of my hands and is up to whatever service is selected at checkout. In the event of a lost package I am happy to file a claim with the carrier and work with you to resolve it as best I can, but please keep in mind that I am just as at the mercy of the post office as you are. 

repairs

Quality is very important to me, and I do my best to make strong pieces that will last a long time. However things happen and jewelry breaks, and in this case I am absolutely happy to repair your piece for you! Please contact me with any concerns about damage.

Please do not send any broken jewelry without contacting me first, it has happened before and is very confusing! If the piece breaks within 6 months of purchase, repairs of any kind are free of charge. Beyond that, there may be a charge incurred but we can certainly discuss!

refunds/returns

If you are dissatisfied with your order, returns are accepted without question within one week of receipt (according to USPS tracking). If you need to return after that time due to extenuating circumstances (out of town, lost in transit, etc), please contact me and we can discuss. 

When a return is granted, the piece must be shipped back to me within five days of my confirmation to you and tracking is required (you can find that on the receipt you are given at the post office). You will be notified by email once your piece has arrived and been evaluated, and a refund will be issued at that time. Refunds will not include the cost of shipping, so please keep that in mind when placing an order. Damaged pieces that are not disclosed ahead of time will receive partial refunds, so if it arrives to you broken, let me know!

resizing

Most pieces can be fully resized! Rings that allow for resizing have the option to choose your size on the product page. There is a fee of $3 to resize a ring, mainly for time and materials. Resizing of necklaces, bracelets, and bolo ties require a request in the checkout notes, or an email ahead of time as it does depend on the materials I have on hand, or a slight redesign, so reach out!

If you have any concerns about our policies, your order, or any of our available pieces, please do not hesitate to contact me!